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| Welcome to the OMEGA® Customer Service Center. Find help here with your order related issues, information requests, and general questions. We have compiled here a list of resources for you in one spot, so you can find your answers fast. We are dedicated to the satisfaction of our customers and quality of our product. If you don’t see your answer here, contact us by email or phone, we are happy to help you out personally! |
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Contact OMEGA Customer Service for all returns authorizations. We will issue you an AR# (Return Authorized Return #) and the address where to ship the material.
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| EXCHANGE OF MATERIAL or RETURN FOR CREDIT |
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We will need to know the PO#(s) the material was purchased on, description of what you require, Part# / Qty, whether or not we should reship using the same / new PO#, company name, your name, contact information, shipping address, condition of material (unused).
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| WARRANTY SERVICE |
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To return items for warranty service, you will need to know the PO# material was purchased on, Part# and Qty, description of problem/complaint, end-user's name / contact info, whether or not someone spoke to tech support.
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| NON-WARRANTY SERVICE |
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For any non-warranty service, liker repairs and calibrations, we will require a PO# tocover repair charges before we can issue you an AR#. Many repair prices are "flat rate" but some we will need to inspect & advise you of repair costs after inspection of the material. Consult customer service with the OMEGA model# & serial# for current pricing.
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| TRADE-IN/TRADE-UP |
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Are you ready to upgrade your OMEGA electronic instrumentation? Your trade-in may qualify you for a substantial discount on the latest models. Call Customer Service for details.
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| LOANERS |
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Don't lose a minute while your product is in for service! Simply request a loaner from Customer Service at the time you are issued an AR# (Return Authorization). They will do their best to provide you with identical or similar product, at no charge, to keep your process going!
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