Frequently Asked Questions

1.) WHAT CAN CUSTOMER SERVICE HELP ME WITH?

Order related issues: changes to order, order status & expediting , shipping information, order problems & discrepancy, Cancellation request, invoice information, etc.

Return of product for service (repair & calibration), exchange, or credit. See #5 below.

Information requests, (manuals, material safety data sheets, spec sheets, handbook requests). FREE, Omega catalogs/handbooks can be ordered directly from the Omega website literature.omega.com or by telephone at (800)-622-2378 ext. 7874.

General Questions – You don’t know who to ask? Any unattended concern of yours is a concern of OMEGA Customer Service. If we don't have the answer, we'll help you get one and connect you with the right person / dept. We are here to serve you!

Suggestions? Problems? Special needs or requirements? Contact Customer Service!

2.) HOW CAN I CONTACT CUSTOMER SERVICE?

Tel: 800-622-2378 Staffed Hours: 8:00 am to 6:00 pm EST
Fax: 203-359-7811
E-mail: cservice@omega.com

3.) IF I NEED TO PLACE AN ORDER WHO DO I CONTACT?

At OMEGA.COM you can easily and conveniently place your order on-line 24 hours a day, 7 days a week! If you prefer, Omega has a Sales Department dedicated to taking customer orders courteously and efficiently by phone, fax, or mail. They also can handle Requests for Quotation (RFQ). Confirmation of orders $1500 or greater is required. If your order involves return or an exchange of material please contact Customer Service.

4) WHO CAN HELP WITH TECHNICAL PRODUCT QUESTIONS? HOW DO I CONTACT TECHNICAL SUPPORT?

Omega has technical Engineering Support for both pre and post sales product usage questions. They are available to help you with any in-depth application needs regarding Omega products you are considering purchasing. After purchase they can also help you with question reguarding installation and use of our products. There are separate Engineering Applications Groups for all Omega Products. All Groups can be contacted by telephone:

1-800-TC-OMEGA (1-800-826-6342)
Staffed Hours: 8:00 am to 7:00 pm EST
Fax: 1-203-359-7990

E-mail addresses for product technical support:

TEMPERATURE & HEATER Products - temp@omega.com
PRESSURE, STRAIN, AND FORCE Products – pressure@omega.com
FLOW, LEVEL, PH and CONDUCTIVITY Products – flow@omega.com
DATA ACQUISITION – das@omega.com

5) WHO DO I CONTACT AND WHAT IS THE PROCEDURE FOR RETURN OF MATERIAL TO OMEGA FOR EXCHANGE, PROBLEM CORRECTION OR WARRANTY / NON-WARRANTY SERVICE?

*ANY RETURN TO OMEGA MUST BE ACCOMPANIED WITH A
RETURN AUTHORIZATION NUMBER.

OMEGA Customer Service authorizes all returns. We will issue you an AR# (Return Authorized Return #) and the address where to ship the material.

For an EXCHANGE OF MATERIAL or RETURN FOR CREDIT we will need to know the PO#(s) the material was purchased on, description of what you require, Part# / Qty, whether or not we should reship using the same / new PO#, company name, your name, contact information, shipping address, condition of material (unused).

Returns for WARRANTY SERVICE: PO# material was purchased on, Part# and Qty, description of problem/complaint, end-user's name / contact info, whether or not someone spoke to tech support

NON-WARRANTY SERVICE (Repair and calibration): We will require a PO# to cover repair charges before we can issue you an AR#. Many repair prices are "flat rate" but some we will need to inspect & advise you of repair costs after inspection of the material. Consult customer service with the OMEGA model# & serial# for current pricing.

6) CAN OMEGA LOAN ME A UNIT WHILE MINE IS IN FOR REPAIR?

YES! Simply request a loaner from Customer Service at the time you are issued an AR# (Return Authorization). They will do the best to get you an identical unit or reasonable facsimile to keep your process going!

7) WHERE DO I GET AN INSTRUCTION MANUAL FOR AN OMEGA PRODUCT?

Many manuals are available on-line! CLICK HERE to visit the manuals page. You can also contact customer service with the model number and serial# of the unit you have. Try and be as specific as possible by including all suffix and prefix numbers / and letters.

Tech support (Engineering) can also help you with this request.

8) IF I NEED AN MSDS (Material Safety Data Sheet) FOR A PRODUCT, HOW DO I GET IT?

Typically if the product requires an MSDS it will be enclosed with the product when it is shipped to you. You can also download the MSDS in pdf format CLICK HERE to go to the MSDS Page.

Otherwise if you require an MSDS contact Customer Service with the product part number and we can mail or fax it to you.

9) MY SHIPMENT HASN'T ARRIVED YET, BUT I KNOW IT SHIPPED SOME TIME AGO. HOW DO I GET THE SHIPMENT TRACED?

Most orders are now traceable on-line! CLICK HERE for details. Or, if you prefer contact Customer Service with your purchase order number or Omega order Reference number. Customer Service has access and traceable links to all major carriers. We would be happy to trace your shipment and supply all pertinent transit/delivery information.